Last Updated: 20 October 2024

Welcome to ChatMagic. We at BrandScout, the parent company of ChatMagic, value your privacy. This Privacy Policy explains how we collect, use, share, and protect your information. By using ChatMagic, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Information You Provide

  • Account Information: When you sign up, we collect information such as your name, email address, phone number, payment details, and other necessary information.
  • Content: We collect the information you provide through our services, including chatbot interactions, customer data, and feedback.
  • Support Information: Information you provide when contacting customer support or when communicating with us.

b. Information We Collect Automatically

  • Usage Data: We automatically collect information about how you use ChatMagic, including access times, pages viewed, and interaction history.
  • Device Information: We collect information about the device you use to access our services, such as IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with our platform for analytics and marketing purposes.

c. Information from Third Parties

  • We may receive information from third-party services if you integrate them with ChatMagic, such as CRM tools, eCommerce platforms, and social media accounts.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Services: To operate and maintain ChatMagic, process transactions, and improve your experience.
  • To Personalize User Experience: To tailor content and information to your preferences, including customized chatbot responses.
  • To Communicate: To send notifications, updates, marketing communications, and provide customer support.
  • To Analyze and Monitor: To analyze usage trends, monitor platform performance, and gather insights for business purposes.
  • To Ensure Security: To detect, prevent, and respond to security threats, fraud, and abuse.

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
  • With Your Consent: We may share your information for any other purpose disclosed to you with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with ChatMagic. You can manage your cookie preferences through your browser settings. Some cookies are essential to provide certain functionalities on our platform.

5. Data Security

We are committed to protecting your information and employ industry-standard security measures to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and take additional steps to protect your account.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to access the information we hold about you.
  • Correction: You can request to correct or update inaccurate or incomplete information.
  • Deletion: You can request to delete your personal data, subject to certain conditions.
  • Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: You have the right to request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at [Contact Email].

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

9. Children’s Privacy

ChatMagic is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates by posting the new Privacy Policy on our website and updating the “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@chatmagic.in

12. International Data Transfers

If you are accessing ChatMagic from outside of our primary operational country, your information may be transferred to and processed in countries other than your own. We ensure that data protection measures are in place to protect your information, regardless of where it is processed.

13. Consent

By using ChatMagic, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our platform.