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General questions:
Find answers to common questions about ChatMagic, including platform features, account setup, and subscription management. A great starting point for new users or general inquiries.
ChatMagic is a powerful WhatsApp automation tool that helps businesses automate customer support, sales, and promotional queries, improving efficiency and customer engagement.
You can sign up for ChatMagic by visiting our website and clicking the "Sign Up" button. Follow the prompts to create an account and get started.
You can reach out to our support team via email at support@chatmagic.com or through the live chat on our website. We are available Monday to Friday, 9 AM to 6 PM.
Yes, ChatMagic offers a 14-day free trial for new users. This allows you to explore our features and see how they benefit your business before committing to a subscription.
Features and Functionality:
Learn about ChatMagic's powerful features and functionality. This section covers everything from AI chatbots to integrations, helping you make the most of our platform.
ChatMagic allows you to create automation flows for customer support, sales inquiries, order tracking, and promotional messages. You can customize flows based on your business needs.
Yes, ChatMagic integrates with various CRM systems, eCommerce platforms, and email marketing tools to streamline your business processes.
Absolutely, ChatMagic allows you to schedule messages for specific times and dates, ensuring that your customers receive timely updates and offers.
You can manage multiple WhatsApp numbers within a single ChatMagic account, depending on the subscription plan you choose. This feature is great for businesses with multiple departments or locations.
Yes, ChatMagic supports multi-language communication, allowing you to interact with your customers in their preferred language.
Customization and Personalization:
Discover how to tailor ChatMagic to your needs. This section covers customization and personalization options to help you create a unique chat experience.
Absolutely! ChatMagic allows full customization of your automation flows, including message templates, replies, and response triggers to fit your brand's voice.
You can personalize responses by creating different automation flows for different customer segments. For example, VIP customers can receive tailored messages, and regular customers can receive general responses.
Yes, ChatMagic allows you to add custom fields for collecting customer information, such as preferences, order history, or other data points specific to your business.
The number of flows you can create depends on your subscription plan. The Basic plan has a limited number, while the Premium and Enterprise plans allow for an unlimited number of flows.
Support & updates:
Get information on ChatMagic’s support options and updates. Learn how to reach our support team and stay informed about the latest features and improvements.
ChatMagic regularly updates its platform to improve functionality and security. We typically release updates quarterly, but urgent patches may be rolled out as needed.
If you encounter a bug or issue, please submit a detailed report through the "Help" section of your dashboard or contact our support team directly at support@chatmagic.com.
Currently, our support team is available Monday through Friday from 9 AM to 6 PM. However, you can submit support tickets 24/7, and we will respond as soon as possible during business hours.
ChatMagic updates automatically for all users. When a new version is available, you will be notified, and the updates will be applied seamlessly in the background.